With an original receipt - items in their original form can be returned for a full refund within 15 days on the receipt. Knot Awl Beads will not refund nor exchange broken or cut up strands of beads, sterling silver sheet or wire that has been cut for you or any custom orders.
Cash & debit card will be refunded with cash or store credit. Checks will be refunded for cash or store credit after 7 days (after the check clears the bank). If paid by credit card, we’ll credit the account used for payment.
After 15 days from the date on the original receipt items can only be exchanged or store credit can be issued.
A store credit will be issued for all items returned without a receipt at the current selling price.
Gift Cards are nonrefundable & nonreturnable. Gift cards can’t be redeemed for cash.
All sale items are final sales and may not be returned.